Please read carefully. A signed copy of this sheet is kept with every job.
1. WARRANTY – WHAT IS COVERED
1.1 The warranty for your job is the one stated on your booking confirmation, arrival declaration and invoice. Where none is stated, 1.2 and 1.4 apply.
1.2 Engine and gearbox reconditioning work carried out by us is covered for 3 MONTHS or 5,000 MILES from the date of collection, whichever comes first.
1.3 The warranty covers ONLY the specific work and parts listed on the invoice (e.g. engine block, cylinder head, components we supplied and fitted).
1.4 Other jobs (e.g. brakes, servicing, diagnostics) are covered for 30 days on the specific parts fitted by us, unless the invoice says otherwise.
2. WARRANTY – WHAT IS NOT COVERED
2.1 Any part or system not listed on the invoice, including: turbocharger, fuel injectors, DPF / exhaust system, EGR valve, sensors, wiring and electrical faults, clutch, battery, cooling system, air-con.
2.2 Faults caused by: a blocked DPF, running in limp mode, wrong fuel or oil, overheating, lack of servicing, accident damage, misuse, or work done by anyone else.
2.3 General wear and tear and normal ageing of the vehicle.
2.4 Breakdown recovery, towing, van hire, loss of earnings, travel, or any other indirect cost.
2.5 We do NOT carry out electrical or auto-electrical repairs and accept no responsibility for electrical faults.
3. WARRANTY CONDITIONS
3.1 The customer must change engine oil and filter after the first 1,500 miles following engine work. Keep the receipt – without it the warranty is void.
3.2 Any problem must be reported to us within 24 hours of it appearing, by phone, text, WhatsApp or email.
3.3 The vehicle must be returned to our premises for inspection before any work is done elsewhere. We will not pay for work done by another garage.
3.4 The warranty is void if anyone else opens, repairs or modifies the engine / gearbox, or if the vehicle is sold.
3.5 The warranty is void if the invoice has not been paid in full.
4. PAYMENT AND COLLECTION
4.1 Full payment is due before the vehicle leaves our premises. Keys will not be handed over until payment is made.
4.2 Test drives are carried out with a member of our staff present. Vehicles are not released for unaccompanied test drives before payment.
4.3 Vehicles not collected within 7 days of being told they are ready will be charged storage at £15 per day.
4.4 Parts removed from the vehicle remain our property unless the customer asks for them at the time of collection.
5. REFUNDS AND RETURN OF PARTS
5.1 Any refund is at our discretion. Where a refund is agreed, parts or units supplied by us (e.g. a reconditioned engine) must be returned to us BEFORE the refund is paid, or a signed Refund & Return Agreement must be completed.
5.2 Goodwill gestures (free work, discounts, partial refunds) are given to help the customer and are NOT an admission that any work was faulty.
6. COMPLAINTS
6.1 If you are unhappy, tell us in writing (text, WhatsApp or email) as soon as possible. We will inspect the vehicle and reply in writing. Most problems are solved quickly this way.